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Updated: Jan 19, 2026
Tested: 3 months continuous use
8 min read
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Confluence Review

// Productivity Updated: Jan 2026
Best for Enterprise

Confluence is Atlassian's enterprise knowledge management platform trusted by over 60,000 companies worldwide. With Atlassian Intelligence AI and the new Rovo AI teammate, it transforms traditional documentation into an intelligent workspace that generates content, summarizes pages, and automates workflows. Part of the Atlassian ecosystem, it offers seamless Jira integration and enterprise-grade security with 99.9% uptime SLA.

Quick Intel

Our Rating
4.4
Price $6.40/mo
Time Saved ~6h/wk
Free Tier Yes
Best For Enterprise teams using Jira + docs
Try Confluence

Free tier available. No credit card required.

// Jump To
// TL;DR
Confluence is an AI-powered team wiki with Atlassian Intelligence for content generation and smart search. Best for enterprise teams using Jira. Freemium (Free for 10 users, Standard $6.40/mo, Premium $12.30/mo). Delivers 428% ROI per Forrester. Rated 4.4/5 across 12K+ reviews.
01

Pricing Breakdown

Confluence offers a freemium model starting with a free tier for up to 10 users with 2GB storage and community support. The Standard plan costs $6.40 per user monthly with 250GB storage, business hours support, and 1,000 automation actions per month. The Premium plan at $12.30 per user monthly unlocks the full AI suite including Atlassian Intelligence and Rovo AI teammate, unlimited storage, 24/7 premium support with 1-hour SLA, and 99.9% uptime guarantee. Enterprise plans start at 801+ users with custom pricing, 99.95% uptime SLA, and Atlassian Analytics.

Free
Free
  • Up to 10 users
  • 2GB storage
  • Unlimited pages and spaces
  • Page templates
  • Community support
Standard
$6.40 /month
  • 250GB storage
  • Business hours support
  • Unlimited pages and spaces
  • Page templates
  • Jira integration
  • 1,000 automation actions/user/month
Premium
$12.30 /month
  • All Standard features
  • Unlimited storage
  • Atlassian Intelligence AI (content generation, summarization, Q&A search)
  • Rovo AI teammate (search, chat, agents - auto-enabled April 2025)
  • AI in whiteboards (idea generation, theme organization)
  • AI work creation (Confluence to Jira)
  • Page catch-up (track changes since last visit)
  • AI-powered automation (10+ new features)
  • 24/7 premium support with 1-hour SLA
  • 99.9% uptime SLA
  • Advanced admin controls
i

Save ~8% with annual billing on Standard and Premium plans (Standard: $6/mo annual vs $6.40/mo monthly; Premium: $11.75/mo annual vs $12.30/mo monthly).

Confluence Knowledge Management ROI Calculator

// Calculate Your Research Time Savings
// Your Research Inputs
Info searches per week 50
Mins saved per search 10m
Your hourly rate $50
Monthly subscription $6.40
Calculation Assumptions:
- 75% reduction in time searching for information based on Forrester Total Economic Impact study showing 6 hours/week savings
- Assumes $50/hour average professional rate for knowledge workers
- Based on teams using documentation 2+ hours daily for information retrieval and collaboration
// Your Results
Annual ROI
0%
Monthly Savings
$0
Annual Savings
$0
Cost/Use
$0.00
Efficiency Gain
0%
Time reclaimed 0h / month
Start Researching Smarter
Free tier available
02

Feature Analysis

Confluence has evolved from a simple wiki into a comprehensive AI-powered knowledge management platform. The Premium tier's Atlassian Intelligence and Rovo AI features (auto-enabled April 2025) represent a significant leap forward, offering content generation, Q&A search, and cross-product intelligence. Integration with the Atlassian ecosystem-particularly Jira-remains its strongest competitive advantage, though this value diminishes for teams not invested in that ecosystem.

AI Content Intelligence

Good

Atlassian Intelligence + Rovo AI teammate deliver content generation, smart summaries, Q&A search, and automated workflow creation. Premium-tier feature that auto-enabled April 2025.

Jira Integration

Excellent

Native integration with live Jira issue lists, text-to-ticket conversion, and AI work creation that eliminates tab-switching between documentation and project management.

Collaboration Tools

Good

Real-time editing, AI-powered whiteboards, structured page trees, unlimited pages and spaces, draft and published modes for team coordination.

Search & Discovery

Good

AI-powered semantic search with smart definitions, sentiment analysis, and page catch-up feature to track changes since your last visit.

Mobile Experience

Average

Mobile apps available for iOS and Android but functionality lags behind desktop, with users noting the platform is desktop-first in design.

03

The Honest Truth

What We Love
  • Atlassian Ecosystem Integration - Seamless native integration with Jira, Trello, and other Atlassian products creates a unified workflow for technical and business teams managing complex projects.
  • AI-Powered Intelligence - Atlassian Intelligence and Rovo AI teammate provide genuine productivity gains with content generation, smart summaries, and automated workflow creation backed by proven 428% ROI.
  • Enterprise-Grade Security - 99.9% uptime SLA (Premium), 99.95% (Enterprise), 24/7 premium support with 1-hour response for critical issues, and advanced admin controls meet compliance requirements.
  • Proven ROI Metrics - Forrester Total Economic Impact study validates 428% ROI over 3 years, 6 hours/week time savings per user, and 15-25% time savings in content creation with AI features.
What Could Be Better
  • Cost for Small Teams - Free tier limited to 10 users, and Premium AI features require $12.30/user monthly, making it expensive for startups and small teams compared to alternatives like Notion.
  • Atlassian Lock-in - Best value proposition requires commitment to Atlassian ecosystem (Jira, Trello). Teams not using other Atlassian tools lose the primary competitive advantage.
  • Complexity Overhead - Steep learning curve with enterprise features that may overwhelm teams seeking simple, lightweight documentation. Structure can feel rigid compared to Notion's flexibility.
  • Mobile Experience Gap - Desktop-first platform design means mobile apps lag in functionality and user experience, frustrating teams that prioritize mobile-first workflows.
04

Who Should Use This

Enterprise Documentation Hub

Organizations with 50+ users managing complex technical documentation, SOPs, and knowledge bases while using Jira for project management.

Best Fit

Atlassian Ecosystem Power Users

Teams already invested in Atlassian tools (Jira, Trello, Bitbucket) who need seamless documentation integrated with their existing workflows.

Best Fit

Cross-Functional Collaboration

Product teams coordinating between engineering, design, and business using AI whiteboards and real-time editing with structured page trees.

Good Fit

Regulated Industries

Healthcare, finance, or government organizations requiring audit trails, compliance documentation, and enterprise SLAs with 99.9% uptime guarantees.

Good Fit

Solo Entrepreneurs

Individual consultants or freelancers who don't need enterprise features and would be better served by simpler, free alternatives like Notion or Obsidian.

Not Ideal

Small Startups (<5 People)

Early-stage teams on tight budgets who exceed the 10-user free tier but can't justify $6.40+/user monthly for documentation software.

Not Ideal
05

vs. Competition

ToolPriceKey FeatureNoteBest For
Confluence
Confluence
$6.40/mo Jira Integration AI Features Atlassian ecosystem teams
Notion
Notion
$10/mo Jira Integration AI Features Flexible all-in-one workspace
Slite
Slite
$8/mo Jira Integration AI Features Simple team knowledge bases
Guru
Guru
$15/mo Jira Integration AI Features Browser-based knowledge access
06

Frequently Asked Questions

Yes, Confluence offers a free tier for up to 10 users with 2GB storage and community support. This includes unlimited pages and spaces, making it suitable for very small teams just starting with knowledge management. However, the free tier lacks AI features, automation, and premium support available in paid plans.
Confluence Premium and Enterprise plans include Atlassian Intelligence and Rovo AI teammate (auto-enabled April 2025). These features provide AI content generation, smart page summaries, Q&A search with semantic understanding, AI-powered whiteboards for idea generation, page catch-up to track changes, and AI work creation that converts Confluence text into Jira tickets. Standard and Free plans do not include AI features.
Confluence offers native Jira integration with live issue lists embedded in pages, text-to-ticket conversion, and the ability to link pages directly to Jira epics. Premium users get AI work creation that highlights Confluence text and automatically creates Jira tasks without tab-switching. This deep integration is Confluence's primary competitive advantage for teams already using Atlassian tools.
Yes, Confluence works as a standalone knowledge management platform without requiring other Atlassian products. However, its best value proposition centers on Atlassian ecosystem integration-particularly with Jira. Teams not using Jira, Trello, or Bitbucket may find better value in alternatives like Notion or Slite that offer more flexibility and similar AI features at comparable pricing.
The Standard plan ($6.40/user monthly) includes 250GB storage, business hours support, and 1,000 automation actions. The Premium plan ($12.30/user monthly) adds unlimited storage, full Atlassian Intelligence AI and Rovo AI teammate, AI-powered whiteboards, page catch-up, AI work creation to Jira, 24/7 premium support with 1-hour SLA, and 99.9% uptime guarantee. Premium is essential for teams wanting AI features.
07

Final Verdict

4.4/5
Our Rating

Enterprise Documentation Powerhouse

Confluence delivers on its promise as an enterprise knowledge management platform, particularly for teams already invested in the Atlassian ecosystem. The Atlassian Intelligence and Rovo AI features represent genuine productivity gains-not just marketing hype-with a proven 428% ROI and 6 hours saved per week per user. However, small teams will find better value in simpler alternatives like Notion or Slite. If you're managing complex projects with Jira and need AI-powered documentation at scale, Confluence justifies its premium pricing. For everyone else, carefully evaluate whether you need enterprise features or just want a clean wiki.

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