Help Scout Pricing 2026
Complete pricing breakdown for 2026. Compare 4 plans , including the free tier.
$25
Starting Price
4
Plans Available
16%
Annual Savings
Pricing verified: April 2026
Help Scout Plans & Pricing
Monthly
Annual
Save more
Free
$ 0 /mo
- Up to 5 users
- 1 Inbox
- 1 Docs site
- 100 contacts per month
- 10 saved replies
- 10 tags
Most Popular
Standard
$ 25 /mo
- Up to 25 users
- 2 Inboxes (additional inboxes $10/mo each)
- Unlimited contacts
- Unlimited saved replies and tags
- Email and live chat
- Beacon help widget
- API and 50+ integrations
- 15-day free trial
Plus
$ 45 /mo
- Up to 50 users
- 5 Inboxes (additional inboxes $10/mo each)
- Unlimited contacts
- All Standard features
- Advanced integrations and API access
- Custom fields
- 15-day free trial
Pro
$ 75 /mo
- Unlimited users (10 user minimum)
- 10 Inboxes (additional inboxes $10/mo each)
- Unlimited contacts
- All Plus features
- Enterprise security
- Dedicated account manager
- Trial available via sales team
Pricing Highlights
Starting Price $25/mo
Free Tier Available
Free Trial Not Listed
Annual Discount 16% Off
Is Help Scout Worth It?
AI-powered customer support platform with shared inbox, live chat, and knowledge base. Contact-based pricing with unlimited users makes it affordable for growing teams. AI features resolve 70% of routine requests and boost agent productivity by 36%.
12+ hours
saved per week on average
Help Scout vs Competitors Pricing
Help Scout Pricing FAQ
How much does Help Scout cost?
Help Scout pricing plans: Free (Free), Standard at $25/mo, Plus at $45/mo, Pro at $75/mo.
Does Help Scout have a free plan?
Yes, Help Scout offers a free tier that includes Up to 5 users, 1 Inbox, 1 Docs site. Upgrade to paid plans for full access and higher limits.
Is there a Help Scout annual discount?
Yes, Help Scout offers 16% off when you pay annually. This brings the effective monthly cost down significantly for committed users.
Which Help Scout plan is best for teams?
For teams, we recommend the Plus plan. Key features include Up to 50 users and 5 Inboxes (additional inboxes $10/mo each). It provides collaboration features and higher usage limits suited for team workflows.
Can I cancel Help Scout anytime?
Yes, Help Scout subscriptions can typically be cancelled anytime. Monthly plans end at the billing cycle; annual plans may have different terms. Check their terms of service for refund policies.
Is Help Scout worth the price?
Based on our research, Help Scout provides strong value for SaaS and ecommerce teams (10-100 people). Users report saving 12+ hours per week, often justifying the subscription cost within the first month. The free tier lets you evaluate the tool before upgrading.