Bloomfire vs Document360
Complete comparison guide to help you choose the right productivity tool for your needs.
The Winner
Too Close to Call
Both Bloomfire and Document360 are excellent choices. Your decision should be based on specific feature needs and use case.
Quick Comparison
| Criteria |  Bloomfire |  Document360 |
|---|---|---|
| Starting Price | Custom pricing | Custom pricing |
| User Rating | 4.5 | 4.6 |
| Review Count | 1,250 | 1,110 |
| Free Trial | No | No |
| Annual Discount | N/A | N/A |
| Best For | Enterprise knowledge management teams | Teams building API docs and manuals |
Feature Breakdown
Feature Comparison
Bloomfire Document360 Bloomfire
- Search That Actually Works
- Self-Healing Knowledge Base
- Industry-Leading Recognition
- Robust Analytics & ROI Tracking
- Enterprise Pricing Only
- Complex Initial Setup
- Limited Customization Options
Document360
- Eddy AI Actually Delivers
- Multilingual Done Right
- Dual-Purpose Design
- Proven ROI Metrics
- No Transparent Pricing
- Free Tier Discontinued
- Feature Lock-In to Higher Tiers
Bloomfire Overview
If your organization is drowning in scattered documentation and knowledge silos, Bloomfire is the enterprise-grade answer. The platform saves 3 hours per week per employee through AI-powered search and self-healing knowledge management. Quote-based pricing means this is a serious investment (median ~$158K/year), but the ROI for large teams is compelling.
Best For:
- Enterprise knowledge management teams
- Organizations with complex knowledge sharing needs across multiple departments
- Companies prioritizing AI-powered search and content discovery
- Teams looking to reduce time spent searching for information (20% of workday typical)
- Customer service teams handling high call volumes
- Organizations with lengthy onboarding processes to streamline
- Companies needing video/audio transcription and indexing capabilities
Document360 Overview
If you're building serious documentation (API docs, user manuals, knowledge bases), Document360 is hard to beat. The AI writing tools save real time, the multilingual support works across 50+ languages, and the platform scales from small teams to enterprise. But the lack of transparent pricing and discontinued free tier are real barriers for smaller teams.
Best For:
- Teams building API docs and manuals
- Companies needing both internal wikis and external help centers
- Mid-sized to enterprise teams requiring advanced security (SSO, audit logs)
- Organizations with multilingual documentation needs (50+ languages)
- Teams looking to reduce support tickets through self-service documentation
Our Verdict
Both Bloomfire and Document360 are excellent choices for their respective strengths. Bloomfire is ideal for Enterprise knowledge management teams, while Document360 shines at Teams building API docs and manuals. Your final choice should depend on your specific requirements and budget.