Pricing Guide
Zendesk Pricing
Complete pricing breakdown for 2026. Compare 6 plans and find the best value.
$19 Starting Price
6 Plans Available
No Annual Savings
Pricing verified: December 2025
Zendesk Plans & Pricing
Most Popular
Suite Team
$ 69 /mo
- Email, chat, voice, social support
- Branded help center
- Prebuilt analytics dashboards
- AI agents - Essential (generative replies across messaging, email, API, web forms)
- External content sources for AI responses (via Federated Search API)
- Mobile apps
Suite Growth
$ 115 /mo
- All Suite Team features
- Skills-based routing
- SLAs
- Multiple ticket forms
- Advanced analytics
- Workforce management integration
Suite Professional
$ 149 /mo
- All Suite Growth features
- Custom roles and permissions
- Advanced security
- Contextual workspaces
- Light agents (5 per seat)
- Sandbox environment
Suite Enterprise
$ 219 /mo
- All Suite Professional features
- AI agents - Advanced (conversation flows, API orchestration, advanced analytics)
- Voice AI agents
- AI-powered email automation (50%+ automation rate)
- HIPAA compliance
- Dedicated success manager
- Custom data retention
- 99.9% uptime SLA
Suite Enterprise Plus
Custom
- All Suite Enterprise features
- Agentic AI with GPT-5 integration (autonomous reasoning and action)
- Voice AI agents with natural speech understanding
- AI analytics with HyperArc integration
- Advanced customization
- Priority support
- Dedicated technical account manager
- Custom integrations
Pricing Highlights
Starting Price $19/mo
Free Tier Not Available
Free Trial Contact Sales
Annual Discount Not Listed
Is Zendesk Worth It?
Zendesk is expensive but powerful. Suite Team starts at $69/month but delivers omnichannel support, AI agents, and 2000+ integrations. The new agentic AI (Enterprise Plus) autonomously resolves 80% of support issues. Not ideal for startups with tight budgets-try Freshdesk instead. Best for mid-size to enterprise teams drowning in ticket volume.
10+ hours
saved per week on average
Zendesk vs Competitors Pricing
Zendesk Pricing FAQ
How much does Zendesk cost?
Zendesk pricing: $19/month. No free tier is available, but trial options may be available.
Does Zendesk have a free plan?
No, Zendesk doesn't offer a permanent free plan. However, free trials may be available to test the platform.
Is there a Zendesk annual discount?
Zendesk pricing is primarily monthly. Contact their sales team for potential annual discounts on higher-tier plans.
Which Zendesk plan is best for teams?
For teams, we recommend the Pro or Business plan. It includes collaboration features, multiple seats, and team management capabilities.
Can I cancel Zendesk anytime?
Yes, Zendesk subscriptions can typically be cancelled anytime. Monthly plans end at the billing cycle; annual plans may have different terms. Check their terms of service for refund policies.
Is Zendesk worth the price?
Based on our testing, Zendesk provides strong ROI for Enterprise omnichannel support teams. Users report 10 hours saved weekly, often justifying the subscription cost within the first month.