Pricing Guide
Help Scout Pricing
Complete pricing breakdown for 2026. Compare 4 plans , including the free tier.
$55 Starting Price
4 Plans Available
No Annual Savings
Help Scout Plans & Pricing
Free
Free
- Up to 50 contacts per month
- 5 users
- 1 shared inbox
- Docs knowledge base
- AI-powered help widget
Most Popular
Standard
$ 55 /mo
- Up to 100 contacts (scales with volume)
- Unlimited users
- 2 mailboxes
- 1 Docs site
- Email and live chat
- Beacon help widget
- API and 50+ integrations
- Automated workflows
Plus
$ 88 /mo
- All Standard features
- 5 mailboxes
- 2 Docs sites
- Facebook Messenger integration
- Advanced API access
- Custom fields
- Salesforce, Jira, HubSpot apps
Pro
$ 65 /mo
- All Plus features
- 25 mailboxes
- 10 Docs sites
- Enterprise security
- 50 free light users
- Concierge onboarding
- Dedicated account manager
- HIPAA compliance (with BAA)
Pricing Highlights
Starting Price $55/mo
Free Tier Available
Free Trial Contact Sales
Annual Discount Not Listed
Is Help Scout Worth It?
AI-powered customer support platform with shared inbox, live chat, and knowledge base. Contact-based pricing with unlimited users makes it affordable for growing teams. AI features resolve 70% of routine requests and boost agent productivity by 36%.
12+ hours
saved per week on average
Help Scout vs Competitors Pricing
Help Scout Pricing FAQ
How much does Help Scout cost?
Help Scout pricing: Free tier available. A free tier is available with limited features. trial options may be available.
Does Help Scout have a free plan?
Yes, Help Scout offers a free tier suitable for individuals or testing. It includes core features but has usage limitations. Upgrade to paid plans for full access.
Is there a Help Scout annual discount?
Help Scout pricing is primarily monthly. Contact their sales team for potential annual discounts on higher-tier plans.
Which Help Scout plan is best for teams?
For teams, we recommend the Standard plan. It includes collaboration features, multiple seats, and team management capabilities.
Can I cancel Help Scout anytime?
Yes, Help Scout subscriptions can typically be cancelled anytime. Monthly plans end at the billing cycle; annual plans may have different terms. Check their terms of service for refund policies.
Is Help Scout worth the price?
Based on our testing, Help Scout provides strong ROI for SaaS and ecommerce teams (10-100 people). Users report 12 hours saved weekly, often justifying the subscription cost within the first month.