Freshservice Pricing 2026
Complete pricing breakdown for 2026. Compare 4 plans and find the best value.
$29
Starting Price
4
Plans Available
20%
Annual Savings
Pricing verified: April 2026
Freshservice Plans & Pricing
Monthly
Annual
Save more
Starter
$ 29 /mo
- Incident management
- Knowledge management
- Self-service portal
- Email, phone, and chat channels
- Workflow automations
- Marketplace apps
Most Popular
Growth
$ 59 /mo
- Everything in Starter
- Task management
- Occasional agents
- CSAT surveys
- SLA management
- Service catalog
Pro
$ 119 /mo
- Everything in Growth
- Problem management
- Change management
- Release management
- Intelligent routing
- Workload management
Enterprise
Custom
- Everything in Pro
- Freddy AI Agent
- Freddy AI Copilot
- Freddy AI Insights
- 1,200 AI sessions/year per license
- Audit logs and sandbox environments
Pricing Highlights
Starting Price $29/mo
Free Tier Not Available
Free Trial 14 Days
Annual Discount 20% Off
Is Freshservice Worth It?
Freshservice is the best mid-market ITSM platform for AI-powered IT teams. Starter covers incident management and workflow automations. Pro unlocks Freddy AI Copilot and analytics. Forrester validated 356% ROI. Not ideal for customer-facing support (use Freshdesk) or massive enterprise complexity (consider ServiceNow). Best for IT teams managing 50-500 employees who want ITIL compliance without the ServiceNow learning curve.
8+ hours
saved per week on average
Freshservice vs Competitors Pricing
| Tool | Starting Price | Free Tier | Free Trial | Annual Discount | |
|---|---|---|---|---|---|
| $29/mo | No | 14 days | 20% | ||
| $24/mo | Yes | — | 17% | ||
| $12/mo | Yes | — | 17% | ||
| $9.99/mo | Yes | — | 17% | ||
| $20/mo | Yes | — | 20% |
Freshservice Pricing FAQ
How much does Freshservice cost?
Freshservice pricing plans: Starter at $29/mo, Growth at $59/mo, Pro at $119/mo, Enterprise (custom pricing). A 14-day free trial is available.
Does Freshservice have a free plan?
No, Freshservice does not offer a permanent free plan. However, they provide a 14-day free trial to test the platform before committing.
Is there a Freshservice annual discount?
Yes, Freshservice offers 20% off when you pay annually. This brings the effective monthly cost down significantly for committed users.
Which Freshservice plan is best for teams?
For teams, we recommend the Growth plan. Key features include Everything in Starter and Task management. It provides collaboration features and higher usage limits suited for team workflows.
Can I cancel Freshservice anytime?
Yes, Freshservice subscriptions can typically be cancelled anytime. Monthly plans end at the billing cycle; annual plans may have different terms. Check their terms of service for refund policies.
Is Freshservice worth the price?
Based on our research, Freshservice provides strong value for Mid-market IT teams needing modern ITSM. Users report saving 8+ hours per week, often justifying the subscription cost within the first month.