ProProfs Chat vs Tidio
Complete comparison guide to help you choose the right communication tool for your needs.
The Winner
Tidio
Wins for overall value, user satisfaction, and Small and midsize businesses (SMBs).
Quick Comparison
| Criteria |  ProProfs Chat |  Tidio |
|---|---|---|
| Starting Price | Free tier | Free tier Best |
| User Rating | 4.7 Best | 4.6 |
| Review Count | 93 | 1,088 Best |
| Free Trial | No | No |
| Annual Discount | N/A | N/A |
| Best For | SMBs needing affordable live chat | Small and midsize businesses (SMBs) |
Feature Breakdown
Feature Comparison
ProProfs Chat Tidio ProProfs Chat
- Genuinely Free Forever Plan
- AI Chatbot Learns Your Content
- Exceptional Value for Teams
- ProProfs Ecosystem Integration
- AI Chatbot Is a Paid Add-On
- Mobile App Needs Work
- Limited Customization Without CSS
Tidio
- 67% Automation Rate Actually Works
- 5-Minute Shopify/WordPress Setup
- Visual Flows Builder for Non-Technical Users
- Strong Free Tier (50 Conversations, 3 Operators)
- Real Costs Are 2-3x Advertised Prices
- 10-Agent Cap Until Premium Tier
- Ticketing System Is Basic
ProProfs Chat Overview
ProProfs Chat delivers enterprise features at SMB prices. The free plan is legitimately useful (not a crippled demo), and the Team Plan at $39.99/month unlocks multi-operator support and AI chatbot capabilities. Best for small-to-medium businesses wanting professional live chat without enterprise pricing.
Best For:
- SMBs needing affordable live chat
- Teams wanting seamless integration with help desk and knowledge base
- Businesses requiring multilingual support with real-time translation
- Companies seeking straightforward, user-friendly chat solution
- Organizations wanting to automate 80% of routine support questions
Tidio Overview
If you're drowning in support tickets and can't afford a large support team, Tidio delivers. The Starter plan ($29/month) provides solid value for small teams, while the Lyro AI add-on ($39/month) automates two-thirds of common inquiries. Free tier is genuinely useful with 50 conversations/month. Real-world costs typically run 2-3x higher with AI and automation add-ons, so budget accordingly.
Best For:
- Small and midsize businesses (SMBs)
- Ecommerce stores (strong Shopify and WordPress integration)
- Businesses wanting to automate support without complex infrastructure
- Teams needing multi-channel support (Messenger, Instagram, email)
- Companies seeking quick time-to-value with minimal setup
- Businesses looking for affordable live chat with AI capabilities
Our Verdict
Tidio is our top pick for most users, thanks to its overall value proposition. However, ProProfs Chat remains a solid choice if you need SMBs needing affordable live chat.
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