Tidio Guides
Live chat, chatbots, and AI automation for customer service
All Guides
Tidio Getting Started Guide - Full Setup in 20 Minutes
Master Tidio getting started in 20 minutes - install the chat widget, set up Lyro AI, invite your team, and launch your first chatbot flow.
Tidio Lyro AI Setup: Knowledge Base and Configuration
Tidio Lyro AI setup takes 25 minutes - configure your knowledge base, set tone rules, and test responses in Playground. Learn the full process.
Tidio Lyro Knowledge Base: Adding and Managing Sources
Build your Tidio Lyro knowledge base: scrape FAQ pages, create Q&A pairs, upload CSVs, and manage sources for accurate AI replies.
Tidio Lyro Tone of Voice: 2026 Customization Guide
Tidio Lyro tone of voice setup - configure Friendly, Neutral, or Formal presets, rename Lyro, and write custom guidance rules for brand voice.
Tidio Lyro AI Tasks Actions: Custom Workflows Guide
Tidio Lyro AI tasks actions guide - configure order tracking, returns, discount delivery, and custom API workflows with a no-code builder.
Tidio Lyro Product Recommendations Guide 2026
Tidio Lyro product recommendations setup in 25 minutes - configure cross-sell, upsell, and catalog sync for Shopify and WooCommerce stores.
Tidio Lyro Multilingual Guide: AI Language Support
Tidio Lyro multilingual support guide - Claude-powered auto language detection, single knowledge base, and tiered language coverage.
Tidio Lyro Playground: Testing & Optimization Guide
Tidio Lyro Playground guide - test AI responses, verify source attribution, and debug knowledge base gaps before going live.
Tidio Flows Automation: Visual Automation Builder Guide
Master Tidio Flows automation with a visual drag-and-drop builder - create welcome messages, lead capture, and order status bots step by step.
Tidio Live Chat Customization: Customization and Branding
Master Tidio live chat customization: set widget colors, position, welcome messages, operating hours, and pre-chat surveys in 20 minutes.
Tidio Shopify Setup: Install Chat and Lyro AI in 5 Min
Master Tidio Shopify setup in 5 minutes - install the app, connect your store, customize the widget and enable Lyro AI with no coding.
Tidio WordPress Integration: Chat and Automation Setup
Tidio WordPress integration: install the plugin, activate Lyro AI chatbot, and configure live chat. Free plan: 50 conversations. Learn how.
Tidio WooCommerce Setup: Ecommerce Chat and Automation
Master the Tidio WooCommerce setup to install the plugin, sync product and order data, and build cart recovery flows in 30 minutes.
Tidio Copilot Agent Assist: AI-Powered Agent Assist Guide
Master Tidio Copilot agent assist - enable real-time AI reply suggestions from your knowledge base, configure sources, and speed up support.
Tidio CSAT Tracking: CSAT Tracking and Improvement
Master Tidio CSAT tracking - set up post-chat surveys, analyze team and per-agent scores, and build a systematic improvement loop for support.
Tidio Multichannel Support: Messenger, Instagram, and Email
Master Tidio multichannel support by connecting Messenger, Instagram, email and live chat into one shared inbox - step-by-step setup guide.
Tidio Ticketing System: Setup and Workflow Guide (2026)
Learn how the Tidio ticketing system turns chaotic chat threads into assignable, tracked work items - setup, routing, and SLA targets covered.
Tidio Canned Responses and Macros for Faster Support
Create Tidio canned responses and macros - build a template library, use slash commands, set up team-shared responses, and automate replies.
Tidio Analytics Dashboard: 2026 Walkthrough for Teams
Master the Tidio analytics dashboard - track conversation volume, response times, agent performance and Lyro AI metrics for data-driven support.
Tidio Abandoned Cart Recovery: Automation Workflows
Build Tidio abandoned cart recovery workflows - trigger timing, discount strategies, multi-step sequences, and conversion tracking for ecommerce.
Tidio Visitor Tracking and Lead Generation Setup (2026)
Learn to set up Tidio visitor tracking to monitor browsing behavior, identify high-intent visitors, trigger proactive chat, and capture leads...
Tidio Ecommerce Chatbot: Tidio Chatbot Flows for Ecommerce
Build a Tidio ecommerce chatbot with 5 ready-to-use Flows - product quiz, order status, FAQ automation, lead capture, and shipping replies.
Tidio Team Management: Agents, Roles, and Permissions
Set up Tidio team management - add agents, configure roles and permissions, create departments, set up chat routing, and manage operating hours.
Tidio Instagram DM Automation: Setup and Best Practices
Set up Tidio Instagram DM automation - connect your account, create auto-replies, build chatbot flows, and manage DMs from the shared inbox.
Tidio Ecommerce Support Automation: Automation Best
Tidio ecommerce support automation strategies - reduce response times, automate order inquiries, scale customer service, and boost satisfaction.
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