How to Set Up Tidio on Shopify in 5 Minutes (2025 Guide)

This guide covers tidio shopify setup with hands-on analysis.

In 2026, setting up live chat on your Shopify store used to mean wrestling with code snippets and developer documentation. Not anymore. Tidio’s Shopify integration takes about 5 minutes from start to first automated conversation.

I’ve helped several ecommerce stores get Tidio running, and the process has become genuinely straightforward. Here’s exactly how to do it, including the Lyro AI setup that most tutorials skip.

What You’ll Need

When exploring tidio shopify setup, consider the following.

Before starting, make sure you have:

• A Shopify store (any plan works)
• Admin access to your Shopify dashboard
• A Tidio account (free tier works for setup)
• 5-10 minutes of uninterrupted time

That’s it. No coding skills required.

Quick Overview

Here’s the complete process at a glance:

1. Install Tidio from the Shopify App Store
2. Connect your Tidio account
3. Customize the chat widget appearance
4. Set up Lyro AI (optional but recommended)
5. Test your installation

Now let’s walk through each step in detail.

Step 1: Install Tidio from the Shopify App Store

The installation starts in your Shopify admin panel.

1. Log into your Shopify admin dashboard
2. Navigate to Apps in the left sidebar
3. Click Shopify App Store (or search for apps)
4. Search for “Tidio”
5. Click the official Tidio Live Chat & AI Chatbots app
6. Click Install and authorize the required permissions

Tidio requests access to your store information and customer data to power its features. These permissions are standard for chat applications.

Step 2: Connect Your Tidio Account

After installation, you’ll need to link Tidio to your store:

1. The app will prompt you to create a Tidio account or log in
2. If creating new: Enter your email and create a password
3. If existing account: Log in with your credentials
4. Tidio will automatically detect your Shopify store URL
5. Click Connect to link the accounts

Once connected, Tidio pulls in your store’s branding (logo, colors) to pre-configure the chat widget. You can adjust these later.

Step 3: Customize the Chat Widget

The default widget works, but customization makes it yours:

Basic Appearance Settings

Navigate to Settings → Chat Widget in your Tidio dashboard:

• Widget color: Match your brand colors
• Position: Bottom-right (default) or bottom-left
• Welcome message: “Hi! How can we help?” or something more on-brand
• Availability display: Show when you’re online vs. offline

Advanced Customization

Under Advanced Settings, configure:

• Widget visibility: Show on all pages, specific pages, or exclude pages (like checkout)
• Delay trigger: When the widget appears (immediately, after X seconds, or on scroll)
• Mobile behavior: Separate settings for mobile visitors
• Pre-chat survey: Collect name/email before chat starts

Pro tip: Start with the widget hidden on checkout pages. You don’t want to distract customers mid-purchase. Show it on product pages and cart pages where questions naturally arise.

Step 4: Set Up Lyro AI (Recommended)

Lyro is Tidio’s AI chatbot that handles routine questions automatically. This is where Tidio really shines for Shopify stores.

Enable Lyro AI

1. Navigate to Lyro AI in the Tidio sidebar
2. Click Get Started or Enable Lyro
3. Select your industry: Ecommerce
4. Choose your language(s)

Train Lyro on Your Store

Lyro learns from several sources:

Automatic learning:

• Your Shopify product catalog
• FAQs you add manually
• Past conversation history (if any)

Manual training:

1. Go to Lyro AI → Knowledge Base
2. Click Add FAQ
3. Enter common questions and answers:
   • “What’s your return policy?”
   • “How long does shipping take?”
   • “Do you ship internationally?”

Configure Handoff Rules

Set when Lyro should transfer to a human:

• Confidence threshold: If Lyro isn’t sure, escalate
• Specific keywords: “refund”, “complaint”, “speak to manager”
• Customer requests: When someone explicitly asks for a human

Navigate to Lyro AI → Settings → Handoff to configure these rules.

Step 5: Test Your Installation

Before going live, verify everything works:

Widget Visibility Test

1. Open your Shopify store in an incognito/private browser window
2. Check that the chat widget appears
3. Verify the position and colors match your settings
4. Test on mobile (resize browser or use phone)

Conversation Test

1. Click the widget and start a conversation
2. Ask a question Lyro should know (from your FAQs)
3. Ask something Lyro won’t know (should offer human handoff)
4. Check that messages appear in your Tidio inbox

Notification Test

1. While testing, verify you receive notifications:
   • Desktop browser notification
   • Email notification (if configured)
   • Mobile app notification (if installed)

Common Setup Issues (And How to Fix Them)

Widget Not Appearing

Possible causes:

• Browser cache showing old version
• Theme conflict with chat widget
• JavaScript errors blocking the script

Solutions:

• Clear browser cache and hard refresh (Ctrl+Shift+R)
• Try a different browser
• Check for conflicts: Tidio Dashboard → Settings → Installation for troubleshooting

Lyro Not Responding

Possible causes:

• Knowledge base is empty
• Language mismatch
• AI toggle is off

Solutions:

• Add at least 5-10 FAQs to the knowledge base
• Verify selected language matches visitor language
• Check Lyro AI → Settings to confirm it’s enabled

Messages Not Syncing

Possible causes:

• Connection issue between Tidio and Shopify
• Outdated app version

Solutions:

• Disconnect and reconnect the Shopify integration
• Uninstall and reinstall the Tidio app
• Contact Tidio support if persistent

Pro Tips for Shopify Stores

Now that Tidio is running, here are tips from stores getting the best results:

Leverage Shopify Data

Tidio can access your Shopify order data. Enable this integration to:

• Let customers check order status via chat
• Show product recommendations based on browsing
• Trigger messages based on cart contents

Configure at Settings → Integrations → Shopify.

Set Up Cart Abandonment Messages

One of Tidio’s most powerful features for Shopify:

1. Go to Automations
2. Select the Cart Abandonment template
3. Configure timing (usually 5-10 minutes after abandonment)
4. Customize the message: “Still thinking about [product]?”

Stores typically see 10-15% recovery rates with well-timed abandonment messages.

Create Product-Specific Quick Replies

Set up quick reply buttons for common questions:

• “Track my order”
• “Shipping info”
• “Return policy”
• “Size guide”

These appear in the chat widget, making it faster for customers to find answers.

What to Do After Setup

Your Tidio installation is complete, but optimization is ongoing:

Week 1:

• Monitor conversations in the Tidio inbox
• Note questions Lyro can’t answer
• Add new FAQs based on real customer questions

Week 2-4:

• Review Lyro’s automation rate (aim for 50%+)
• Adjust handoff rules if too many false escalations
• A/B test welcome messages

Month 2+:

• Analyze conversion impact in Shopify analytics
• Consider upgrading if hitting message limits
• Expand to additional channels (email, Instagram, etc.)

Tidio Pricing for Shopify Stores

Tidio’s pricing works well for most Shopify stores:

The free tier includes 50 Lyro conversations/month. Most small Shopify stores start here and upgrade once they see results.

Rating: Rating: 4.6/5

FAQs

Does Tidio slow down my Shopify store?

No. Tidio’s widget loads asynchronously, meaning it doesn’t block your page from rendering. Most stores see zero impact on page speed scores.

Can I use Tidio with my existing email marketing?

Yes. Tidio integrates with Klaviyo, Mailchimp, and other email platforms. Collected emails can automatically sync to your lists.

What happens if I exceed my plan’s limits?

Tidio notifies you when approaching limits. You can upgrade mid-cycle, and conversations aren’t cut off abruptly.

Can I remove the Tidio branding?

The free plan shows “Powered by Tidio.” Paid plans allow removing this branding for a cleaner look.

Next Steps

Your Tidio setup is complete. Here’s what to explore next:

• Best AI Chatbots for Ecommerce 2025 — See how Tidio compares to Drift and Intercom
• Tidio Tool Page — Full feature breakdown and pricing details

The combination of Shopify’s commerce platform and Tidio’s AI chatbot creates a customer support system that scales with your store. Start with the basics, train Lyro on your FAQs, and iterate based on what your customers actually ask.

For more information about tidio shopify setup, see the resources below.

External Resources

For official Tidio documentation and updates:

• Tidio Blog — Lyro AI updates, ecommerce chatbot strategies, and Shopify integration guides
• Tidio Help Center — Shopify setup tutorials and automation configuration